Posted on:

October 14, 2020

Account Manager, Strategic

Job Description

Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.


At Medallia we hire the whole person, not just a part of them.


Responsibilities:

Own renewals, expansions and overall growth within a healthy book of business

Developing and managing relationships within your customer segment

Day-to-day primary relationship for customer contacts

Going “high & wide” within our accounts, maintaining and building champions

Coordinate with all internal teams, such as Marketing, PM, Managed Services, Tech Support

Forecast sales activity and revenue achievement in salesforce.com, while creating satisfied and reference-able customers


Minimum Qualifications

  • Minimum 3 years of experience with Enterprise software/SaaS/Digital sales expansions and renewals
  • Associates degree or commensurate work experience

Preferred Qualifications

  • Demonstrated top performer (consistently exceeds expectations and elevates entire team's performance)
  • Training in “solution” or “customer-centric” selling or equivalent
  • Evidence of ability to work on a diverse, high performing team
  • Experience in start-up, high-growth companies and/or clearly articulated passion for entrepreneurial environments
  • Experience at companies that grew from $100MM to $1B

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